Terms and Conditions of Sale
All sales made by the Company are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer. Please read the following terms and conditions: if there is anything you do not understand, please feel free to contact us.
Price
The price for the order shall be stated on your order form.
You agree to pay the full price to the Company in accordance with the order form after the details are checked and agreed by you.
Deposits
All wedding cake orders require a non-refundable deposit of 50% of the total cost. All other cake orders require a non-refundable deposit of 25% but not less than £25.00.
Please note that all deposits are non-refundable and non-transferable.
All deposits become due when the order has been placed and details checked and agreed by you. All orders are deemed to have been accepted only when the deposit has been paid.
Payments
Payments may be made by:
| Automated payments
Direct Bank/Building Society Transfer |
Account No.
43119043
|
Sort Code
07 04 36 |
Reference Name
YOUR NAME |
Final payments
Final payments for all orders must be made at least 28 days prior to delivery/collection/set-up or as stated on your order form.
Non-payments
In the event that any payment is subsequently declined, the order will not be completed or released until alternative funding arrangements have been agreed and payment is made in full. Subsequent completion of the order will be subject to availability and cannot be guaranteed. The company accepts no responsibility for any loss howsoever caused or for non-delivery under these circumstances. The customer will be responsible for the payment of any additional charges which have been incurred as a result of payment failure.
Alternation to orders
Your cake is very important to us. Please take the time to check your copy of the order form carefully and let us know within three day if changes are needed. It is your responsibility to advise the Company of any alternations to the original order. The Company reserves the right to increase a quoted fee in the event that the Customer requests a variation to the work agreed. Whilst every effort will be made to assist Customers, please note that late changes cannot always be guaranteed.
Cancellations/refunds
Wedding cake or special order cancellations:
As your wedding cake and/or special order booking is reserved solely for you and certain components for your cake/s may be ordered months in advance, the following conditions are implemented when an order is cancelled:
| 6 months from delivery date | 50% of the total cost will be payable |
| 0 to 3 months from delivery date | 100% of the total cost will be payable |
Wedding cake/special order cancellations must be made in writing.
Other cake order cancellations:
Full payment is required if cancellation is within 2 months of delivery date, prior to this a refund of any monies paid, less deposit, will be made.
Cake component parts
From time to time certain materials for our celebration cakes and wedding cakes may become obsolete or no longer be available from our suppliers, for example, pre-manufactured items or ribbon colours. This is totally out of our control, however we will endeavour to re-design a cake to reflect as closely as possible the original design using replacement products. In all cases we will try to contact you to advise you of any such changes, however the Company reserves the right to replace these with components of equal or better quality without consultation.
Delivery
Your order can be delivered at mutually agreed time. Any delivery charge will be agreed with the order.
Setting up
Should you require your cake to be delivered, the Company will deliver and set up your cake as agreed and will want to ensure it is displayed at its best. It is your responsibility to ensure that you have provided the Company with the set-up details and arrangements made with the venue for the location and display of your cake. The Company cannot be held responsible for the location of the cake at the venue. Please ensure, therefore, that the display location is level, stable and strong enough to hold the cake.
Please also remember that chocolate-covered cakes can melt in warm conditions such as inside a marquee on a hot summer’s day, or when set up in direct sunlight.
Once the cake has been collected or delivered, set up, and signed for, the Company is unable to accept liability for any interference with or damage to the cake thereafter.
If the cake is be delivered and set up by the Company, a signature will be required from the venue management confirming the cake has been received and set up in good condition. An image of the cake will be taken prior to departure by the Company for their records.
Viewing
Please note cakes with sponge tiers/cupcakes may not be completed until the day prior to or the day of the celebration to ensure the cakes are as fresh as possible.
Allergies
Allergy information is provided with all cake orders.